Virtual Call Center
The ROYAL MARKET
INC. Virtual Call Center is a solution for organizations that need
a call center solution today, and would like an alternative to investing
in a traditional, hardware based call center and or complete outsourcing
of the call center and agents. The ROYAL MARKET INC. VCC system
allows agents to work from home, head office or remote office. The
VCC system only requires an agent to have a phone line for voice
routing calls, a high speed or LAN Internet connection and the toll-free
or local call center phone numbers. For a small monthly fee per
agent, the client firm can have their agents live within 5 to 10
business days, and instant additions when adding new agents to the
Traditional office phones systems and call centers can experience
difficulty distributing large peaks of calls in response to marketing
campaigns, product inquires, peak traffic, recalls and other events.
The ROYAL MARKET INC. VCC solution can quickly add relief agents
with no equipment or Telco service provisioning. These agents can
then return to their regular tasks and the client firm had benefited
by instant agent deployment , with zero equipment purchases and
zero additional voice lines.
Other benefits of the solution to the client firm are those of home-based
agents. Home-based agents can improve issues of high agent turn
over and employee satisfaction. Home-based agents carry the additional
benefit of office space cost savings for those firms that pay rental
fees on a per square foot basis.
How the ROYAL
MARKET INC. VCC Solution works
The only new
elements, versus a traditional PBX/ACD system, are the expansion
of the LAN or local CTI link to the Internet, and the use of the
PSTN instead of local wiring on the customer premises. By using
the Internet as the medium to communicate data base information
to the agents, agents can be located at remote locations, and still
have the same operational features as a traditional call center.
There are suites of reports that cover most needs of a call center
agent/group performance for current client base. These reports are
available both online or in MS Word, Adobe Acrobat, Text file and
other document format. The ROYAL MARKET INC. VCC solution is customizable
to meet any reporting needs on any queue, agent or desired factors.
does Royal Market VCC compare with a traditional call center?
Frequently Asked Questions